osiltecretail.com (the “Website”) is operated by OSILTEC CONSULTING PRIVATE LIMITED (“Osiltec”, “we”, “us”, “our”). This Website is part of the Osiltec group of websites and supports retail-focused services, products, and customer enquiries. This Privacy Policy explains how we collect, use, share, store, and protect personal data when you visit our Website, submit enquiries, request quotations (RFQs), apply for roles (if applicable), or otherwise interact with us online. 

This Policy is intended to align with applicable Indian requirements, including the Digital Personal Data Protection Act, 2023 (DPDP Act) and relevant provisions of the Information Technology Act, 2000 and associated rules, where applicable. 

1) Company details (Data Fiduciary / Controller) 

The data fiduciary / controller for personal data collected through this Website is: 

• Legal entity: OSILTEC CONSULTING PRIVATE LIMITED 

• Website: osiltecretail.com 

• India office (visit): NEXUS BUSINESS CENTRE, Mega Hills, Madhapur, Hyderabad, 500081 Telangana, India 

• India office (business): 501, Level 5, Veekay Prime, Patrika Nagar, Madhapur, Hyderabad, Telangana 500081, India 

• Phone:+91 94296 93880 

• Email: inquiry@osiltec.com 

If you contact our offices or teams outside India, your data may be handled by or shared with relevant Osiltec teams/affiliates to serve your request (see Section 9 on cross-border transfers). 

2) Scope 

This Policy applies to personal data we collect through: 

• Website visits and usage (including cookies/analytics). 

• Contact forms, enquiry/RFQ submissions, and email communications initiated via the Website. 

• Job applications submitted via the Website (if applicable). 

This Policy does not cover third-party websites or services that you may access via links from our Website. Those third parties have their own privacy practices. 

3) Personal data we collect 

We may collect the following categories of personal data: 

1. Information you provide to us

• Name, job title, company name 

• Email address, phone number 

• City/country and business address (if provided) 

• Enquiry/RFQ details, service requirements, project information 

• Content of messages and attachments you send (e.g., specifications, documents) 

• Job application data (e.g., CV/resume, employment history) if you apply through the Website 

1. Information collected automatically

When you use the Website, we may collect: 

• IP address, browser type, device and operating system information 

• Pages viewed, time spent, referring/exit pages, clickstream data 

• Approximate location (derived from IP address) 

• Cookie identifiers and similar tracking data (see Section 7) 

1. Payment and billing information (if applicable)

If you purchase services or pay invoices online, we may receive limited payment-related details (e.g., payment status, transaction reference) from payment processors. We do not intentionally collect or store full card numbers or CVV; payment processing is generally handled by third-party payment gateways. 

We do not intend to collect sensitive personal data (such as health data, biometric data, or government ID numbers) through the Website unless it is strictly necessary for a legitimate purpose and requested explicitly. Please do not submit sensitive data unless requested. 

4) Why we use your personal data (Purposes) 

We use personal data to: 

• Respond to enquiries, RFQs, and support requests 

• Prepare quotations, proposals, statements of work, and related communications 

• Deliver and improve our services (including project execution and customer support) 

• Operate, maintain, and secure the Website (including preventing fraud and misuse) 

• Analyze Website usage and improve content and performance 

• Send service updates and relevant business communications 

• Send marketing communications only where permitted and appropriate (you can opt out) 

• Comply with legal obligations and enforce our rights 

5) Consent and lawful grounds 

Where required under applicable law, we process personal data based on one or more lawful grounds, including: 

• Consent (e.g., when you submit an enquiry form or opt in to marketing). 

• Performance of a contract or steps prior to entering a contract (e.g., responding to RFQs, preparing proposals). 

• Compliance with legal obligations. 

• Legitimate uses/legitimate interests (e.g., Website security, service improvement, B2B relationship management), where permitted. 

You can withdraw consent at any time by contacting us (see Section 15). Withdrawal will not affect processing already carried out before the withdrawal. 

6) Data accuracy 

We rely on you to provide accurate and complete information. Please notify us if your personal data changes or if you believe any data we hold is inaccurate. 

7) Cookies and tracking technologies 

We may use cookies and similar technologies to operate and improve the Website. Typical categories include: 

• Strictly necessary cookies (required for basic site operation). 

• Analytics cookies (to understand traffic and improve the Website). 

• Marketing/measurement cookies (only if enabled and where permitted). 

You can manage cookies through your browser settings and, if implemented, our cookie consent banner. Disabling cookies may affect certain Website features. 

8) Sharing and disclosure 

We do not sell your personal data. 

We may share personal data when necessary with: 

• Service providers and vendors (e.g., website hosting, cloud services, email/communications tools, CRM, cybersecurity, analytics providers), acting on our instructions. 

• Professional advisers (legal, audit, accounting) where necessary. 

• Government authorities or law enforcement where required by applicable law. 

• Parties involved in a corporate transaction (e.g., merger, acquisition, restructuring), subject to appropriate safeguards. 

We require reasonable confidentiality and security commitments from service providers handling personal data on our behalf. 

9) Cross-border transfers 

Your personal data may be processed or stored outside India (for example, when our technology providers or support teams operate in other jurisdictions). Where cross-border transfers occur, we take reasonable steps to ensure appropriate safeguards are in place, consistent with applicable requirements. 

10) Data security 

We implement reasonable administrative, technical, and organizational security measures to protect personal data against unauthorized access, alteration, disclosure, misuse, loss, or destruction. 

However, no method of transmission over the Internet is completely secure. You share information at your own risk. 

11) Data retention 

We retain personal data only for as long as necessary to fulfill the purposes described in this Policy, including to respond to enquiries, manage our business relationship, comply with legal obligations, and resolve disputes. When data is no longer needed, we securely delete, destroy, or anonymize it, subject to applicable legal requirements. 

12) Your rights and choices (India) 

Subject to applicable law, you may have rights to: 

• Request access to personal data we hold about you. 

• Request correction of inaccurate or incomplete personal data. 

• Request deletion of personal data that is no longer necessary, where applicable. 

• Withdraw consent where processing is based on consent. 

• Opt out of marketing communications. 

• Raise complaints or seek grievance redressal. 

To exercise these rights or submit a grievance, contact us at the details in Section 15. We may need to verify your identity before acting on your request. 

13) Children’s privacy 

Our Website and services are intended for business and professional users. We do not knowingly collect personal data from children. If you believe a child has provided personal data to us, please contact us and we will take appropriate steps to delete it. 

14) Third-party links 

Our Website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies separately. 

15) Contact and grievance redressal 

For privacy-related questions, requests, or grievances, contact: 

• OSILTEC CONSULTING PRIVATE LIMITED (osiltecretail.com) 

• Email: inquiry@osiltec.com 

• Phone: +91 94296 93880 

• Address: 501, Level 5, Veekay Prime, Patrika Nagar, Madhapur, Hyderabad, Telangana 500081, India 

If you are not satisfied with our response, you may have the right to escalate your grievance to the appropriate authority as permitted under applicable Indian law. 

16) Updates to this Privacy Policy 

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. Your continued use of the Website after changes are posted indicates your acknowledgement of the updated Policy. 

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Privacy: We collect personal data to respond to enquiries, provide quotations, deliver services, and improve our Website. We do not sell personal data. Read our Privacy Policy for details.